Support

Diagnose an issue yourself with a troubleshooting guide, gather diagnostics before filing a ticket, or reach the Aklivity team through community or enterprise support channels.

Troubleshooting

Troubleshooting Guides

Common Zilla Plus deployment issues, from CloudFormation rollbacks to SSH and Kafka client connectivity, and how to resolve them.

Collect Diagnostics

Capture engine snapshots, runtime state, and version info before contacting Aklivity support.

Get Support

Community Support

Ask questions, report issues, and request features through Slack, GitHub Discussions, and email.

Enterprise Support

Platinum and Gold tiers with SLA-backed response times and support teams across time zones.